Frequently Asked Questions

What payment options are available?

We accept payments via credit card (Visa, Mastercard and American Express).

What if I don’t have the payment options above, but would like to subscribe to Canalopy?

Please kindly contact

Do you offer discounts for new users?

Subscribe to Cana Elite’s newsletter at and earn a one-month free trial for any subject. A code will be sent straight to your email.

The promotion code is required upon checkout. Please note, Canalopy’s promotion terms and conditions are subject to change.

After purchasing my course, how do I access it?

To access your course, select the “Access portal” button located at the upper right corner of

Alternatively, you can access the learning portal by directly navigating to, entering your username/email address and password which was sent via email upon payment completion.

Please note, access to the portal usually takes around 10 minutes upon payment confirmation to become available.

Why can't I find my email confirmation after subscribing?

If you can’t find your email confirmation, please check your spam/junk.

If you require further assistance, please contact for further information.

How can I extend my Canalopy subscription?

Please select the course and duration of subscription at to extend your current subscription.